Studio Policies

Studio Policies

To the valued Members of the Reach Pilates community-

As we enter our 6th year of business in the studio on Roscoe St. we would like to take this opportunity to thank you for your continued support and patronage. The mission of Reach Pilates has always been and will continue to be to provide quality Pilates in a friendly environment to the neighborhood of Roscoe Village. It is YOU our wonderful clients who make this possible!

In addition to being a social “hub” in the community we are also a small business and we would like to take a moment to remind you of our studio policies. These polices are in place so that we can continue to provide you with the best possible service and maintain our talented teachers.

24 HOUR CANCELATION POLICY

Reach Pilates has always had a 24 hour cancelation policy. All clients sign off on this policy in our “Client Waiver Form”. In 2015 this policy will be strictly enforced as we are unable to compensate our teachers for their work for sessions canceled less than 24 hours in advance. If you need to cancel a class or session please do so 24 Hours in advance or your will be charged for the full rate of your session. This an industry wide policy in the city of Chicago and there can be no exceptions.

PAYMENT AND PACKAGES

If you have a standing appointment or a standing place in a group class please make sure your package series is current and up to date. The Mind Body Online system sends you a reminder email when you have 2 sessions left in your series. You can pay online through our website, using the Mind Body Connect App on your smart phone, or in person at the studio. We are unable to compensate our teachers for sessions which we have not received payment. Your assistance in this matter is not only greatly appreciated but also helps to keep administrative costs down and therefore our prices affordable.

STUDIO ETIQUETTE

  • As a courtesy to your fellow students please keep your cell phones on vibrate or silent.
  • Please exit the studio quickly and quietly if another class is taking place.
  • HAVE LOTS OF FUN!!!!

Thank you so much in advance for your cooperation and continued support. Here’s to a wonderful year of health, fitness, and friendship!!!!

Warmest Regards,
The Staff of Reach Pilates Studio